Toowoomba Protective Services in proud partnership with Security Monitoring Centres Australia (SMC).
We provide alarm monitoring solutions for business and residential applications of all sizes.
We are regularly researching and developing new technologies and building on our already comprehensive operations to provide a dynamic, personalised and professional alarm monitoring service for our customers.
Security Monitoring Centres Australia (SMC) operates two fully functional and operational Response Centres.
SMC maintains both centres at Grade A1 level and to Australian Standard AS2201.2.
We have in place Disaster Recovery and Business Continuity plans which cover any event imaginable.
SMC’s national monitoring platform, coupled with our dual redundant configuration allows SMC, in the event of a natural disaster or technical issue to divert calls and all workload to either Monitoring Centre seamlessly.
Monitoring of alarms and answering of incoming calls can be switched between either Monitoring Centre within seconds, allowing a continuous level of service delivery.
24 hour in-house technical teams, located nationally, are available to respond to any fault at any hour. They are an integral part of the successful running of the Control Rooms.
To comply with the Australian Standard, both Monitoring Centres are required to maintain and have at the ready, a self-contained uninterrupted power supply (UPS) and sufficient fuel reserves onsite to support the continuous operation of the diesel generators for a minimum of 12 hours requires verification, before refueling is necessary.
SMC takes its infrastructure very seriously and undertakes strict maintenance and testing procedures to provide a high level of service delivery around the clock for your customers.
With a strong customer service charter, we partner with our customers so that we can provide superior value and achieve better outcomes.
With the capability to deliver best business practice service as our expertise and leadership in the security industry is founded on our stringent quality control procedures.
At the forefront of our industry, our leadership is founded on our commitment to customizing our service to the individual needs of our clients.
We foster long term partnerships with our customers through our expertise and leadership in the security industry and a thorough understanding of your business.